Knkt Digital Pty Ltd Terms of Service
These Terms of Service ("Terms") govern your use of the website at https://claras.ai and the Claras software platform and related services provided by Knkt Digital Pty Ltd ("Knkt", "we", "us").
By accessing the website or creating an account, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
If you use Claras on behalf of a practice, licensee, or other organisation, you represent that you have authority to bind that organisation, and "you" includes that organisation.
These Terms were last updated on 17 July 2026.
The Services
Claras is a software service that helps financial advice practices turn client conversations and related materials into file notes, documents, and other work product with AI assistance. Features may include meeting capture, transcription, client records, templates, presentations, team collaboration, billing, and integrations you enable.
We may change, improve, or discontinue features with reasonable notice where practical. Marketing pages describe the product generally and may not match your plan or configuration.
Accounts and eligibility
You must provide accurate registration information and keep credentials secure. You are responsible for activity under your accounts, including team members you invite. Notify us promptly of unauthorised use.
You must be able to form a binding contract and use the Services only for lawful professional purposes in line with these Terms and our Fair use policy.
Trials, plans, and billing
Free trials and paid plans (including pay as you go and unlimited-style plans) are offered as described at signup, in-app, or on pricing pages. Trial length, included file notes or documents, and overage charges may change for new customers; the terms shown at purchase or in-app control for your subscription.
Paid fees are billed through our payment provider (Stripe). Prices are typically exclusive of GST unless stated otherwise. You authorise us and Stripe to charge the payment method you provide for recurring fees, usage charges, and applicable taxes.
Unless required by law, fees are non-refundable once a billing period starts. You may cancel or change plans as allowed in the product or by contacting support; cancellation stops future renewal, not charges already incurred.
Your content and client information
You retain ownership of content you submit ("Customer Content"), including client information, recordings, transcripts, attachments, and generated drafts you keep.
You grant us a limited licence to host, process, transmit, and display Customer Content solely to provide and secure the Services, including processing by subprocessors described in our Privacy Policy (for example AI model providers and infrastructure hosts).
You are responsible for Customer Content and for complying with privacy, confidentiality, and financial services laws that apply to you, including obtaining any consents or providing any notices required before recording clients or uploading their personal information.
You must not use the Services to process content you do not have rights to process, or in a way that violates law or third-party rights.
AI-generated outputs
Outputs such as file notes, documents, and suggestions are machine-assisted drafts. They may contain errors or omissions. You must review and approve all outputs before relying on them or providing them to clients or regulators.
Claras does not provide financial product advice to your clients. You remain responsible for advice quality, compliance, and professional judgement. We do not guarantee that any output will meet a particular regulatory standard without your review.
Acceptable use
You must not:
- reverse engineer, scrape, or misuse the Services except as allowed by law;
- interfere with security, accounts, or other customers' use of the Services;
- upload malware or unlawful, harassing, or infringing material;
- use the Services to send spam or unsolicited bulk messages;
- attempt to extract training data or circumvent usage, trial, or billing limits;
- resell or white-label the Services without our written agreement.
We may suspend or terminate access for breach, risk to the platform, or non-payment.
Intellectual property
We and our licensors own the Services, software, branding, and documentation. These Terms do not transfer ownership of our IP to you. Feedback you give us may be used to improve the Services without obligation to you.
Privacy
Our collection and use of personal information is described in the Privacy Policy, including marketing cookies and product data processing.
Third-party services
Integrations (for example Microsoft calendar or Teams features) and linked sites (for example Cal.com demo booking) are subject to those providers' terms. We are not responsible for third-party services you choose to connect or visit.
Confidentiality
Each party may receive confidential information from the other. The recipient must protect it with reasonable care and use it only for performing under these Terms, except where disclosure is required by law or the information is public through no fault of the recipient.
Warranties and liability
The Services are provided on an "as is" and "as available" basis to the extent permitted by law. We do not warrant uninterrupted or error-free operation, or that outputs will be complete or suitable for a particular advice outcome without your review.
Nothing in these Terms excludes rights you cannot exclude under the Australian Consumer Law. Where liability cannot be excluded but can be limited, our liability is limited to resupply of the services or payment of the cost of resupply, at our option.
To the maximum extent permitted by law, we are not liable for consequential loss, including loss of profit, revenue, goodwill, opportunity, or data, whether in contract, tort (including negligence), or otherwise.
Subject to non-excludable rights, our aggregate liability arising out of or related to the Services in any 12-month period is limited to the fees you paid us for the Services in that period (or AUD $100 if you are on a free trial and have paid no fees).
Indemnity
You will indemnify us against claims, losses, and costs arising from your Customer Content, your advice to clients, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our fraud or wilful misconduct.
Suspension and termination
You may stop using the Services at any time and cancel paid plans as offered in-product. We may suspend or terminate for material breach, unlawful use, or non-payment. On termination, your right to access the Services ends. Provisions that by nature should survive (including IP, liability limits, indemnity, and governing law) survive termination.
Changes to these Terms
We may update these Terms by posting a revised version on this page. The "last updated" date will change. Continued use after the effective date constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent for material changes to paid customers.
General
These Terms are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of Australian courts. If a provision is unenforceable, the remainder stays in effect. These Terms and the policies they reference are the entire agreement for the Services and supersede prior terms on the same subject.
Contact
Questions about these Terms: support@claras.ai